Shipping Policy

Delivery areas

We deliver throughout mainland France, Belgium, Switzerland and Luxembourg.

Delivery times

Orders are prepared within 24 to 48 business hours. Delivery then takes 3 to 6 business days depending on your area.

Shipping costs

Delivery is free from €50 of purchases. Below this amount, a flat shipping fee applies and is shown at checkout.

Order tracking

As soon as your parcel is shipped, you will receive an email with a tracking number so you can follow your order in real time.

Delivery issue

If your parcel arrives damaged or you notice a problem, contact us within 48 hours at aidechristmastree@gmail.com with supporting photos.