Refund Policy

Refund timeline

Once your returned item has been received and checked, we process the refund within 5 to 10 business days.

Refund method

The refund is made using the same payment method used for the order. Depending on your bank, a few extra days may be needed for the amount to appear on your statement.

Amount refunded

The refund covers the price of the item. Original shipping costs are only refunded in the event of an error or fault on our part. Return shipping costs remain the customer's responsibility, except as otherwise provided in our return policy.

Damaged or defective item

If you receive a damaged or defective item, contact us within 48 hours at aidechristmastree@gmail.com with supporting photos: we will offer you a full refund or an exchange, with return shipping covered by us.

Tracking your refund

You will receive a confirmation email as soon as the refund is initiated. If you have not received the funds after 10 business days, please contact us.